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MyPortfolio Frequently Asked Questions

Enrollment Questions
What is MyPortfolio?
Is there a fee to use MyPortfolio?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyPortfolio?
Why are certain test results not shared electronically via MyPortfolio?
If some of my health information on MyPortfolio is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyPortfolio For My Family
Can I ask questions regarding a family member from my MyPortfolio account?
Can my spouse and I share one MyPortfolio account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new access code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyPortfolio secure?
What is your privacy policy?
I was logged out of MyPortfolio, what happened?
What do I need to use MyPortfolio?
My access code does not work, what should I do?
Is my access code my user ID?

What is MyPortfolio?

MyPortfolio offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyPortfolio, you can use the Internet to:

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Is there a fee to use MyPortfolio?

MyPortfolio is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyPortfolio activation code during their office visit. This code will enable you to login and create your own user ID and password. If you were not issued an activation code, you may call your doctor’s office to get one or ask to sign up during you next office visit.

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Who do I contact if I have further questions?

You should contact your doctor’s office.

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When can I see my test results in MyPortfolio?

Your test results are released to your MyPortfolio account after your doctor has reviewed them.

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Why are certain test results not shared electronically via MyPortfolio?

Your provider is able to determine which types of test results are able to be accessed through MyPortfolio. Furthermore, tests of a very sensitive nature will not be released to MyPortfolio.

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If some of my health information on MyPortfolio is not correct, what should I do?

Your MyPortfolio information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next office visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyPortfolio should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I ask questions regarding a family member from my MyPortfolio account?

MyPortfolio offers direct access to your personal health record. Communications about another individual's information will be electronically filed in your health record. Information not appearing in the correct health record could potentially jeopardize medical care.

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Can my spouse and I share one MyPortfolio account?

No, since each person has their own health record, each adult must establish their own MyPortfolio account. Please contact your doctor’s office to initiate the activation process.

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I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new access code if I have lost it?

Contact your doctor and request a new activation code.

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My access code does not work, what should I do?

For your security, your access code expires after 60 days and is no longer valid after the first time you use it. Please contact your doctor’s office to request a new activation code.

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Is my access code my user ID?

No, your access code is not your MyPortfolio ID or password. You will use this code only once to log into MyPortfolio for the first time. (The code will expire after you have used it or after 30 days). When you log into MyPortfolio the first time, you will then be asked to create your own unique MyPortfolio ID and password.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyPortfolio and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyPortfolio secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyPortfolio uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyPortfolio. Unlike conventional e-mail, all MyPortfolio messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyPortfolio is owned and operated by University of Maryland Medical System and its affiliates1 and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyPortfolio.

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I was logged out of MyPortfolio, what happened?

We aim to protect your privacy and security of your information. While logged into MyPortfolio, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyPortfolio. We recommend that you log out of your MyPortfolio session if you need to leave your computer for even a short period of time.

What do I need to use MyPortfolio?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer or Mozilla Firefox).

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1University of Maryland Medical Center, Maryland General Hospital, Baltimore Washington Medical System, Chester River Health System, James Lawrence Kernan Hospital, Shore Health System, University Specialty Hospital and Mt. Washington Pediatric Hospital.